Palace Inn Hotel Ferrara 4 star hotel

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Guest Book - Best Western Palace Inn Hotel Ferrara

Total score
8.5
on 14 answered surveys in the last 12 months
Hotel Staff
9.1
Services / Infrastructure
8.1
Cleanliness of the room
9
Comfort
8.4
Quality / price ratio
8.3
Breakfast
8.2

   
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Page 1 of 1, surveys between 1 and 14 of 14
Paolo
(Family with children)
Italy
04 September 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
10
Breakfast
10


  • La cordialità dello staff
Giuseppe
(Family with infants)
Italy
30 August 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
6
Quality / price ratio
6
Breakfast
8


  • Location
  • Dimensioni della camera quadrupla
THOMAS
(Young couple)
France
14 August 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
10
Quality / price ratio
10
Breakfast
10


  • The breakfast : nuts, smothies, fresh juices, fresh products ! The price of the room The late check-in
  • NOTHING
Renzo
(Solo traveller)
Italy
04 August 2017
Hotel Staff
8
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
8


FABIO
(Solo traveller)
Italy
21 July 2017
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
8
Breakfast
8


Paolo
(Family with children)
Italy
04 July 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
8


Sergio
(Solo traveller)
Italy
02 July 2017
Hotel Staff
8
Services / Infrastructure
6
Cleanliness of the room
8
Comfort
5
Quality / price ratio
5
Breakfast
6


  • Shower temperature regulation instable. Air conditioner cannot be switched off. No wardrobe or armoir in the room, you must keep your clothes in the suitcase. Poor electrical lighting in the room, no suitable for reading with confort. Scarce TV set with bad picture quality. The tiny refrigerator is cluttered of stuff, cannot be used for own drinks.
Bruno
(Family with children)
Italy
28 June 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
8
Breakfast
8


  • La disponibilità gratuita di biciclette
  • La scarsa manutenzione alle biciclette stesse, ai limiti della sicurezza: gomme sgonfie e freni NON FUNZIONANTI in quanto verniciati da poco con tutto il resto del telaio. Servizio di noleggio gratuito molto apprezzato ma NON all'altezza della categoria dell'hotel.
Roberto
(Solo traveller)
Italy
18 June 2017
Hotel Staff
8
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
6
Breakfast
6


Laura Maria
(Young couple)
Italy
06 June 2017
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


  • La cortesia e la disponibilità del personale.
  • La moquette in camera.
Roberto
(Family with children)
Italy
15 May 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
10
Breakfast
10


Anonymous
(Family with children)
Italy
09 May 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
8
Comfort
8
Quality / price ratio
10
Breakfast
8


  • La disponibilità del personale
Luca Sebastiano
(Young couple)
Italy
04 May 2017
Hotel Staff
10
Services / Infrastructure
8
Cleanliness of the room
10
Comfort
10
Quality / price ratio
8
Breakfast
10


  • La disponibilità del personale
  • Seppur la struttura fosse dotata di ampio parcheggio, non era sufficiente a coprire il numero di auto presenti quella sera.
Denis
(Group of friends)
Italy
27 April 2017
Hotel Staff
6
Services / Infrastructure
5
Cleanliness of the room
8
Comfort
5
Quality / price ratio
5
Breakfast
5


  • La pulizia della camera
  • Ci sono stati problemi con la climatizzazione della camera. Il termostato era impostato su 26 gradi e non si poteva abbassare. Ho comunicato l'inconveniente alla reception prima di uscire dall'hotel il primo giorno e alla sera il problema permaneva. Dopodiché hanno impostato direttamente dalla reception la temperatura di 21 gradi, ma la temperatura in stanza è migliorata solo parzialmente. Il locale per la colazione è sottodimensionato rispetto al numero di stanze. Alle 9 del mattino c'era una confusione incredibile, bisognava attendere per trovare un tavolo libero, mancavano posate, bicchieri, il cibo e le bevande terminavano velocemente e il personale non era in grado di intervenire velocemente. Inoltre, la confusione generata dalla compressione di decine di persone in un locale angusto non favorisce il benessere che solitamente si vive in strutture Best Western